Partners and Clients

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Some of our partners, affiliations and clients

Our clients range from small privately held firms to the Fortune 500. Some have tens of agents, others thousands. Some have more than 10 centers worldwide with thousands of agents; others just have one center and a handful of agents. They represent a diverse range of industries, including:

  • Financial Services (Banks, Credit Unions, etc.)
  • Insurance
  • Utilities
  • Telecommunications
  • Healthcare
  • Manufacturing
  • Retail/Distribution
  • Travel/Transportation
  • Hospitality
  • Entertainment
  • Government (Federal, State, Local)
  • Technology
  • Consumer Goods
  • Business-to-Business Sales/Service

Clients hire us because they:

  • Require technology expertise, contact center experience, and best practices knowledge
  • Want proven project processes and advisors who are good at facilitation, analysis, and developing useful and actionable deliverables
  • Are seeking to augment their team’s bandwidth and/or skills
  • Need to accelerate their efforts, minimize their risks, reduce their costs, and make the right decisions
  • Want an outside view and/or facilitator

 


We work hard to exceed our clients’ expectations. Our lasting client relationships are the best endorsement of our work.