Category Archives: Transformation

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Business World – Editor’s Pick September 4, 2019 | 12:05 am – By Denise A. Valdez, Reporter THE Information Technology and Business Process Association of the Philippines (IBPAP) will unveil in November the recalibrated forecasts on the near-term growth of the IT-BPM industry. IBPAP President and Chief Executive Officer Rey C. Untal said at a forum in […]

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Unless swift measures are taken to step up development of artificial intelligence (AI) technology know-how and enhance workers’ skills, the business processing outsourcing (BPO) industry in the country will lag behind the international competition and even its Asian rivals.   Administration senatorial candidate Jiggy Manicad aired this concern even as he expressed fears that a […]

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Looking for innovative ways way to boost your call center productivity in 2019? We compiled a short article on the key call center trends to streamline your operation and keep clients engaged. Put Your Business in the Cloud A traditional call center office location isn’t needed today. Companies can use cloud communication and project-management software […]

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A carefully considered customer experience is no longer the sole responsibility of support agents. Instead, the customer experience

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