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BPO sector

Panay News Business BPO Sector MANILA – The Business Process Outsourcing (BPO) sector is poised to grow further in the next 10 years, a property firm said Monday, notwithstanding the risk of displacement from artificial intelligence. Artificial intelligence (AI) and automation may soon replace repetitive and low-skilled tasks but it can take 10 years before […]

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Philippine IT-BPO Industry Expected to Grow Through 2022 In 2017, the Philippine information technology-business process outsourcing (IT-BPO) industry grew 12.3 percent and generated US$ 22.1 billion in revenue. Growth is expected to continue through 2022, according to the Information Technology and Business Process Association of the Philippines (IBPAP). “When we forecasted for the most recent […]

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Looking for innovative ways way to boost your call center productivity in 2019? We compiled a short article on the key call center trends to streamline your operation and keep clients engaged. Put Your Business in the Cloud A traditional call center office location isn’t needed today. Companies can use cloud communication and project-management software […]

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A carefully considered customer experience is no longer the sole responsibility of support agents. Instead, the customer experience

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