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PH should be able to keep up with global rivals in BPO sector – Manicad

Unless swift measures are taken to step up development of artificial intelligence (AI) technology know-how and enhance workers’ skills, the business processing outsourcing (BPO) industry in the country will lag behind the international competition and even its Asian rivals.

Administration senatorial bet Jiggy Manicad (RIO LEONELLE DELUVIO / MANILA BULLETIN)
Administration senatorial bet Jiggy Manicad (RIO LEONELLE DELUVIO / MANILA BULLETIN)

 

Administration senatorial candidate Jiggy Manicad aired this concern even as he expressed fears that a number of call center agents might find themselves jobless in the next three to five years unless Philippines measures up with the AI technological advancements in other countries.

Manicad, a member of the Hugpong ng Pagbabago senatorial team, said high in his list of priority legislative agenda will be the development of the country’s BPO industry by enhancing workers’ skills and promoting services using AI.

Source:

https://news.mb.com.ph/2019/04/12/ph-should-be-able-to-keep-up-with-global-rivals-in-bpo-sector-manicad/

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